An Open Letter, to OpenDNS 1

Posted by Joshua Schmidlkofer Thu, 06 Mar 2008 05:11:00 GMT

I am having more and more problems with OpenDNS. I have dropped it's usage at my house, and I am dropping it all my business locations. Your "website is down thing" is not only a huge pain in the ass, but it's generally wrong.

1 in 10 are right. The other 9 are erroneous reports that Google spreadsheets or docs or gmail is down. It's asinine. I have been using OpenDNS for a long time, but this shit is busted.

I use Verizon at home, and my colleagues use Comcast and Qwest and SpeakEasy. All of us are having an escalating case of the "not-quite-working-rights". Cliff - my friend - dropped you last week due to spurious outage reports. Once I get redirected to your site, I have a whole new dimension of pain, since it poisons my DNS servers. I want to shout expletives [at you] when DNS get's hosed. I want to make hating your service a religion. It's funny how aggravating DNS anomalies can be. I would rather deal with my providers consistent shit than someone else's bowel-cramping madness.

I loved your past client-centric focus. I loved the speed and response time. Your service was great. You are ruining DNS.

  • Signed Frustrated-beyond-the-point-of-reason