Sprint Merlin EX720 Crash
I have a Novatel EX720 Merlin EV-DO RevA PC-Express wireless card. It is actually a USB device that attaches via the PC slot. I use it with my MacBook Pro. When I purchased it, activation was unavailable from OS X. However, I was able to activate using Parallels. I booted Windows XP, clicked to attach the USB device and then installed the Connection Manager Software.
After install, everything worked great, it activated and things were good. The firmware update failed, it kept complaining about raw-device access errors. Later, while attempting to find a Windows Laptop with PC Express Support, I discovered an important fact about Dell PC owners: They don't know that they have a PC Express Slot, even when they do!
So, after numerous assurances from Dell-using friends and the abject SHOCK at the lack of said PC Express slot, I wrested my friends Dell Latitude away from him. In 30 seconds I learned what he didn't: it DOES have one. And people say that Mac
Users are idiots. A short while (and significant chiding) later, I had the firmware updated and the card has worked well. Well, until today.
Today I plugged the card into my port and the Connection didn't come up. I tried again. Nothing. I used Quicksilver, loaded Console.app and watched the system.log.
Oct 9 21:08:40 Tulkas kernel: USBF: 21191.524 [0x4d8fe00] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 1 of hub @ location: 0x5d000000) Oct 9 21:08:47 Tulkas kernel: USBF: 21198.964 [0x4d8fe00] The IOUSBFamily was not able to enumerate a device.
Oh... Discordia. After a short call w/ Sprint the operator preferred that I go borrow a Windows PC to troubleshoot. I told him that if he had a firm conviction that some firmware/driver/whatever hack would return this to functionality, I would do it. He finally just said, "Sir, it's really your choice". So I offered to try it, provided that he got the RMA rolling.
Congratz Sprint! Better customer service that I expected, and better service than most of my friends have ever had.